FairSourcing Support

Customer Support & Help Center

We're here to help you get the most out of FairSourcing on the trade show floor.

Need Assistance with FairSourcing?

Whether you have a question, found an issue, or want to request a feature for your sourcing team, please reach out to us directly.

Contact Support (imtiazaj@hotmail.com)

Frequently Asked Questions

Does FairSourcing require an active internet connection?
No. FairSourcing is 100% offline-first. Business card OCR text recognition, product photos, quotations, currency conversions, and PDF catalog generation run entirely on your iPhone with zero internet required.
Why does FairSourcing request Contacts permission?
FairSourcing requests access to your Contacts only so you can optionally save a scanned supplier's contact card directly to your iPhone Contacts app with a single tap. Your contacts are never uploaded or read by external servers.
How do I share a PDF catalog with clients without showing factory booth numbers?
In the Products tab or Export tab, tap Export PDF and turn off "Supplier Contacts & Booth". This activates Client-Safe Mode, which produces a clean catalog with factory booth numbers and direct contact details stripped out.
How do I backup my trade fair discoveries?
Go to the "More" tab (Settings) and tap "Create Full Archive". This packages all your suppliers, product specifications, notes, and high-resolution photos into a ZIP archive that you can save to iCloud Drive, Files, or AirDrop to your computer.
How do I switch between different exhibitions or phases?
Tap the exhibition banner at the very top of the Home screen. You can switch between Canton Fair Phase 1, Phase 2, Global Sources, or create a new fair anytime.