Privacy & Data Protection Policy

1. Introduction & Overview

Welcome to Alpha Softwares ("we," "our," "us"). We provide enterprise manufacturing software, ERP management systems (CorruPack), digital tax compliance portals (DigiInvoice), mobile calculators (Carton Costing), and specialized SaaS calculation utilities.

We respect your privacy and are committed to safeguarding personal, financial, and confidential business data. This Privacy Policy governs your use of our website (alpha-softwares.com), software platforms, APIs, customer portals, and related digital payment processing services.

2. Information We Collect

When you interact with our website, request demonstrations, purchase software licenses, or subscribe to our SaaS portals, we may collect the following classes of data:

• Account & Identity Data: Full name, company name, designation, business address, email address, and verified phone/WhatsApp numbers.
• Tax & Compliance Identifiers: National Tax Number (NTN), Sales Tax Registration (STRN), and business registration certificates (necessary for FBR IRIS e-invoicing configuration in DigiInvoice).
• Transaction & Billing Data: Payment reference numbers, billing invoices, selected subscription packages, and transaction timestamps.
• Technical & Usage Data: IP address, device fingerprints, operating system, browser type, and diagnostic error logs for cloud system optimization.

3. Payment Processing & Financial Data Protection

PayFast adheres to global PCI-DSS (Payment Card Industry Data Security Standard) Level 1 compliance and leverages 256-bit TLS encryption with tokenized processing to guarantee end-to-end security for Visa, MasterCard, UnionPay, PayPak, Raast, 1Link, and direct bank debit transfers.

4. How We Use Your Information

Your information is collected and processed solely for legitimate commercial purposes:

1. Provisioning, activating, and maintaining your SaaS subscriptions and ERP software licenses.
2. Generating verifiable invoices, tax receipts, and payment transaction confirmations.
3. Integrating compliant digital signatures with the Federal Board of Revenue (FBR IRIS) for DigiInvoice clients.
4. Delivering timely technical support, product training, system backups, and software updates.
5. Preventing fraudulent access, unauthorized chargebacks, and cyber threats.

5. Disclosure & Third-Party Sharing

Alpha Softwares does NOT sell, rent, or trade your personal or business data to marketing brokers or third-party advertisers. Information is only shared strictly under the following circumstances:

• Licensed Payment Gateways (PayFast / Raast): To authenticate, verify, and complete billing transactions authorized by you.
• Regulatory & Tax Authorities: Where legally mandated under Pakistani legislation (e.g., FBR, State Bank of Pakistan, or competent judicial courts).
• Cloud Infrastructure Providers: Highly secure, ISO 27001-certified hosting partners maintaining our encrypted SaaS databases.

6. Cookies & Tracking Technologies

Our website utilizes standard session cookies and performance telemetry to maintain user login states, remember calculator preference settings, and analyze website speed. You can disable cookies in your browser settings at any time; however, some interactive platform features may require active session cookies to function properly.

7. Data Retention & Your Rights

We retain transaction and accounting records for a minimum statutory period (typically 5–7 years) as required under Pakistani corporate and tax regulations. You have the right to request access to your stored personal data, request correction of inaccurate records, or request account deactivation by submitting an email to our Data Protection Officer.