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Return & Refund Policy
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Return, Refund & Cancellation Policy

Effective Date: January 1, 2026 Last Updated: August 2026 Alpha Softwares (Pvt.) Ltd.

1. Policy Scope & General Principle

At Alpha Softwares, we are committed to delivering highest-tier enterprise manufacturing solutions, ERP platforms, and cloud calculation tools. Because our core offerings consist of digital software licenses, SaaS subscriptions, cloud access credentials, and custom engineering services, this policy outlines the specific conditions under which cancellations and refunds are granted.

2. 14-Day Money-Back Guarantee (SaaS Subscriptions)

Standard 14-Day Evaluation Period

For standard digital subscriptions to our cloud platforms (such as monthly or annual DigiInvoice or CorruPack Cloud tiers), new customers are eligible for a 100% full refund if requested within 14 calendar days of the initial purchase date, provided that the system has not been used to submit live fiscal filings to tax authorities.

If you experience technical issues or determine that the platform does not meet your operational workflow requirements during the first 14 days, our engineering team will first attempt to resolve the issue. If you remain unsatisfied, we will process your refund without penalty.

3. Non-Refundable Items & Services

The following services and fees are non-refundable once delivered or initiated:

  • Custom Software Development Milestones: Once technical specification documents, bespoke modules, or custom codebases are delivered and signed off per the development agreement.
  • On-Site Implementation & Data Migration Fees: Man-hours and travel expenses spent by our consultants for on-premise server deployment, legacy data extraction, or staff training.
  • Third-Party Gateway & Regulatory Charges: Direct government registration fees, FBR digital certificate token costs, or non-refundable banking processing charges.
  • Renewals After 14 Days: Subscription renewals requested for cancellation after the initial 14-day cycle has elapsed.

4. Subscription Cancellation Procedure

You may cancel your recurring SaaS subscription at any time without cancellation fees:

  1. Submit a cancellation request via email to info@alpha-softwares.com with your Account ID and Company Name.
  2. Upon verification, automatic renewal charges will be terminated immediately.
  3. You will retain full access to your cloud instance and your data export tools until the end of your current paid billing period.

5. Refund Processing & Banking Timelines

Secure Reversal via PayFast Payment Gateway

Approved refunds are reversed directly to the original payment instrument used during checkout (Visa, MasterCard, PayPak, Raast, 1Link, or Bank Account) via our PayFast merchant gateway. We do not issue cash refunds or redirect funds to third-party bank accounts to prevent financial fraud.

Payment Method Estimated Reversal Timeline Notes
Raast P2M / Direct Bank Debit 2 to 4 Business Days Instant reversal to source IBAN upon bank reconciliation.
Credit / Debit Cards (Visa, MasterCard, PayPak) 5 to 10 Business Days Dependent on your issuing bank's clearing cycle.
Mobile Wallets (Easypaisa, JazzCash) 2 to 3 Business Days Direct credit back to the registered wallet account.

6. Chargebacks & Dispute Resolution

We encourage all customers to reach out to our dedicated billing desk at info@alpha-softwares.com or via phone/WhatsApp at +92 30 111 30 123 prior to opening a bank dispute or chargeback. We resolve billing questions and transaction inquiries promptly and transparently.

Billing & Refund Desk

For refund requests, invoice inquiries, or subscription assistance, please contact our accounts department:

Company:
Alpha Softwares (Pvt.) Ltd.
Office Address:
Office No. 34, 1st Floor, Do-Burj Plaza, Koh-e-noor City, Faisalabad, Pakistan
Accounts Phone:
+92 30 111 30 123
Billing Support Email:
info@alpha-softwares.com